Ingrid Bastiaansen
Marketing Angel

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Articles by Ingrid

Microsoft Teams Call Queues gets automatic call recording and transcription
Microsoft has announced an interesting new addition for Microsoft Teams Call Queues. Soon it will be possible to automatically record and transcribe calls in a queue without requiring any action from employees. The feature is currently on the Microsoft 365 Roadmap and is expected to be generally available in July 2026.

Strategic partnership with 365 Angels: the new standard for IT infra parties
In a rapidly digitalizing world, building strategic partnerships is crucial. This article highlights the benefits for IT infrastructure entities collaborating with 365 Angels, with emphasis on the integration of Microsoft 365 and Teams.

Attendant Agent in Teams Phone
Attendant Agent in Teams Phone: a new phase in intelligent accessibility
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