Teams Phone Agent
Teams Phone Agent:
the missing link between Teams Telephony and a contact center.
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News & Updates
The latest Microsoft news
Stay up to date with the latest developments in Microsoft 365, Azure, Security, and more.
Articles
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365 Phone
Do your Teams meetings work for your organization as well?
Microsoft Teams Telephony works. But does it also deliver the desired results for your accessibility? Discover how organizations in the Netherlands and Belgium gain more control over accessibility, customer contact, and communication performance with 365 Phone Insight, thanks to smart reports and real-time dashboards.
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365 Phone
365 Phone Connect Flex: flexible calling from Microsoft Teams
Microsoft Teams has become the central communication platform for many organizations. But how does telephony work when you choose a flexible model based on actual usage? In this article, we explain what 365 Phone Connect Flex is, how it works, and when this model is interesting for your organization.
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headset
Why investing in high-quality headsets is crucial for optimal communication
Read why investing in high-quality certified headsets is essential for clear communication, better collaboration, and customer satisfaction in your organization.
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365 Phone
365 Phone Fixed: Microsoft Teams Telephony based on conversation channels
Microsoft Teams offers organizations a central platform for collaboration, meetings, and communication. But which telephony solution is appropriate when the number of employees does not match the number of simultaneous calls? In this article, we explain what 365 Phone Fixed is, how the solution works, and why some organizations opt for a telephony environment based on call channels instead of users.
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Code Software
Tollring acquires Code Software
The market for Microsoft Teams Analytics continues to evolve. An important step in this is the acquisition of Code Software by Tollring, an established player in communication, contact center, and analytics solutions. For organizations currently using Clobba Flex or Analytics365, this naturally raises questions. What changes? What remains the same? And what does this mean for the future of Microsoft Teams Analytics?
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Microsoft Teams
The importance of employee engagement in the transition to Microsoft Teams Telephony
Engaging employees in the transition to Microsoft Teams Telephony is essential for a smooth adoption. 365 Angels works with Prosci-certified consultants to guide organizations in this process.
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bereikbaarheid
The importance of accessibility and inaccessibility within organizations: individuals and teams in action
Accessibility is essential in organizations such as municipalities, healthcare institutions, schools, and housing corporations. Discover why a balance between being reachable and unreachable is crucial for employees and teams.
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Teams
Why fixed telephony in Microsoft Teams is better than GSM numbers: benefits for the Netherlands and Belgium
Discover why landline telephony in Microsoft Teams is better than GSM numbers (06 numbers) for organizations in the Netherlands and Belgium. Improve accessibility, professionalism, and flexibility.
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365 Phone
365 Angels introduces new generation telephony propositions for SMEs
365 Angels vernieuwt haar 365 Phone portfolio. Met 365 Phone Connect, 365 Phone Flow en Teams Phone Agent helpen we organisaties om bereikbaarheid, klantcontact en samenwerking slimmer te organiseren binnen Microsoft Teams.
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Microsoft Teams Call Queues receives automatic call recording and transcription
Microsoft has announced an interesting new addition for Microsoft Teams Call Queues. Soon it will be possible to automatically record and transcribe calls in a queue, without employees needing to take any action. The feature is currently on the Microsoft 365 Roadmap and is expected to be generally available in July 2026.
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