Teams Phone Agent
Teams Phone Agent:
the missing link between Teams Telephony and a contact center.
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News
Microsoft 365 News
No buzzwords, just real insights on Microsoft 365, Teams telephony and the modern workplace.
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365 Phone
Werken uw Teams-gesprekken óók voor uw organisatie?
Microsoft Teams Telefonie werkt. Maar levert uw bereikbaarheid ook de gewenste resultaten op? Ontdek hoe organisaties in Nederland en België met 365 Phone Insight meer grip krijgen op bereikbaarheid, klantcontact en communicatieprestaties dankzij slimme rapportages en realtime dashboards.
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365 Phone
365 Phone Connect Flex: flexibel bellen vanuit Microsoft Teams
Microsoft Teams is voor veel organisaties het centrale communicatieplatform geworden. Maar hoe werkt telefonie wanneer u kiest voor een flexibel model op basis van daadwerkelijk gebruik? In dit artikel leggen we uit wat 365 Phone Connect Flex is, hoe het werkt en wanneer dit model interessant is voor uw organisatie.
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headset
Why investing in high-quality headsets is crucial for optimal communication
Read why investing in high-quality certified headsets is essential for clear communication, better collaboration, and customer satisfaction in your organization.
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365 Phone
365 Phone Fixed: Microsoft Teams Telefonie op basis van gesprekskanalen
Microsoft Teams biedt organisaties één centraal platform voor samenwerken, vergaderen en communiceren. Maar welke telefonieoplossing past wanneer het aantal medewerkers niet gelijk staat aan het aantal gelijktijdige gesprekken? In dit artikel leggen we uit wat 365 Phone Fixed is, hoe de oplossing werkt en waarom sommige organisaties kiezen voor een telefonieomgeving die wordt gebaseerd op gesprekskanalen in plaats van gebruikers.
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Code Software
Tollring acquires Code Software
The market for Microsoft Teams Analytics continues to evolve. An important step in this is the acquisition of Code Software by Tollring, an established player in communication, contact center, and analytics solutions. For organizations currently using Clobba Flex or Analytics365, this naturally raises questions. What changes? What remains the same? And what does this mean for the future of Microsoft Teams Analytics?
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Microsoft Teams
The importance of employee engagement in the transition to Microsoft Teams Telephony
Engaging employees in the transition to Microsoft Teams Telephony is essential for a smooth adoption. 365 Angels works with Prosci-certified consultants to guide organizations in this process.
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bereikbaarheid
The importance of accessibility and inaccessibility within organizations: individuals and teams in action
Accessibility is essential in organizations such as municipalities, healthcare institutions, schools, and housing corporations. Discover why a balance between being reachable and unreachable is crucial for employees and teams.
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Teams
Why fixed telephony in Microsoft Teams is better than GSM numbers: benefits for the Netherlands and Belgium
Discover why landline telephony in Microsoft Teams is better than GSM numbers (06 numbers) for organizations in the Netherlands and Belgium. Improve accessibility, professionalism, and flexibility.
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365 Phone
365 Angels introduces new generation telephony propositions for SMEs
365 Angels vernieuwt haar 365 Phone portfolio. Met 365 Phone Connect, 365 Phone Flow en Teams Phone Agent helpen we organisaties om bereikbaarheid, klantcontact en samenwerking slimmer te organiseren binnen Microsoft Teams.
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Microsoft Teams Call Queues receives automatic call recording and transcription
Microsoft has announced an interesting new addition for Microsoft Teams Call Queues. Soon it will be possible to automatically record and transcribe calls in a queue, without employees needing to take any action. The feature is currently on the Microsoft 365 Roadmap and is expected to be generally available in July 2026.
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