Many municipalities have invested in Microsoft 365, SharePoint, Teams, and Teams Telephony. Yet, the desired organizational change often fails to materialize. This white paper demonstrates why digital transformation is not an IT project, what signals indicate stalled change, and how local governments can better align technology, processes, and ownership. Using Teams Telephony and citizen services, you will receive practical tools to derive more value from Microsoft 365.
Microsoft 365, Digitale Transformatie, Lokale Overheid
The Microsoft 365 Transformation Compass for Local Governments
8
Published Oktober 2026
What you'll learn
- Microsoft 365 is not an IT project but an organizational change
- Why Teams Telephony is more than just accessibility
- Recognize the hidden costs of legacy methods
- First Time Right Contact as a steering tool for service delivery
- Five questions to assess your digital transformation
- Practical insights for municipalities and local governments