Knowledge & Insights
Stay up to date with the latest Microsoft 365 developments, client cases, events and in-depth whitepapers.
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Your knowledge hub for Modern Work
News
The latest news from the world of Microsoft 365 and digital transformation
Cases
Discover how organisations achieved their digital transformation
Events
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Whitepapers
In-depth knowledge documents about modern work and Microsoft 365
Microsoft Tech
Technical deep-dives into the Microsoft ecosystem
Latest
Recent News
Quick and efficient installation of The Frontier Crew at customers
A fast and reliable installation process is crucial for the success of 365 Agents with customers. Discover the key steps and why this works.
2 September 2026
Why investing in high-quality headsets is crucial for optimal communication
Read why investing in high-quality certified headsets is essential for clear communication, better collaboration, and customer satisfaction in your organization.
6 August 2026
Success stories
Recent Cases
From Tendfor KCC to Microsoft Teams Telephony with Dynamics 365 Contact Center
OVAM wanted to modernize its KCC environment. The existing Tendfor solution no longer met the desire to help citizens faster, more personally, and in a scalable way. Additionally, OVAM sought a closer integration with Dynamics 365 and a platform that intuitively supports employees and facilitates hybrid working.
Insights into telephony behavior and accessibility with Clobba
The municipality of Sittard-Geleen needed more control over telephony behavior and accessibility, particularly within the Customer Contact Center (KCC). Functional administrators lacked insight into the use of Microsoft Teams telephony and were unable to substantiate business inquiries with data effectively.
Deep Dives
Microsoft Technology
What and how? Call Flow Visualizer
What is Call Flow Visualizer? And how does it work?
Microsoft Copilot for Microsoft 365: What are the latest functionalities?
Explore the latest features of Microsoft Copilot for Microsoft 365 and discover how these updates can impact your organization's IT infrastructure.