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Cases
Discover how organisations achieved their digital transformation
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Microsoft Tech
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Latest
Recent News
Teams Phone Agent:
the missing link between Teams Telephony and a contact center.
13 September 2026
Quick and efficient installation of The Frontier Crew at customers
A fast and reliable installation process is crucial for the success of 365 Agents with customers. Discover the key steps and why this works.
2 September 2026
Success stories
Recent Cases
From Tendfor KCC to Microsoft Teams Telephony with Dynamics 365 Contact Center
OVAM wanted to modernize its KCC environment. The existing Tendfor solution no longer met the desire to assist citizens faster, more personally, and in a scalable manner. Additionally, OVAM sought closer integration with Dynamics 365 and a platform that intuitively supports employees and facilitates hybrid working.
Understanding telephony behavior and availability with Clobba
The municipality of Sittard-Geleen needed more control over telephony behavior and accessibility, particularly within the Customer Contact Center (KCC). Functional administrators lacked insight into the use of Microsoft Teams telephony and were unable to substantiate business queries effectively with data.
Deep Dives
Microsoft Technology
Shared Call History in Microsoft Teams: zo raakt geen klantvraag meer uit beeld
Met één gedeeld overzicht van gesprekken, gemiste oproepen en voicemail krijgen teams meer grip op klantcontact en wordt opvolging een stuk eenvoudiger.
What and how? Call Flow Visualizer
What is Call Flow Visualizer? And how does it work?