Ingrid Bastiaansen
Marketing Angel

Expertise profile
Strengths across 3 axes
Focus
Specializations
Skills
Expertise & Skills
Knowledge base
Articles by Ingrid

Teams Phone Agent:
the missing link between Teams Telephony and a contact center.

Microsoft Teams Call Queues receives automatic call recording and transcription
Microsoft has announced an interesting new addition for Microsoft Teams Call Queues. Soon it will be possible to automatically record and transcribe calls in a queue, without employees needing to take any action. The feature is currently on the Microsoft 365 Roadmap and is expected to be generally available in July 2026.

Strategic collaboration with 365 Angels: the new standard for IT Infra parties
In a rapidly digitizing world, building strategic partnerships is crucial. This article highlights the benefits for IT infrastructure parties collaborating with 365 Angels, emphasizing the integration of Microsoft 365 and Teams.
Ready to get started?
Meet Ingrid?
Schedule a free meeting or send a message via Teams. Ingrid is happy to help.