Our Approach
From introductory meeting to Grow — a standardised process with personal attention for optimal results.
Onze werkwijze
How we work
Introduction
We start with a no-obligation conversation to understand your situation, challenges and goals.
Explore
We explore your Microsoft 365 environment, processes and user wishes to identify opportunities and areas for improvement.
Analyse
We thoroughly analyse the findings across three axes (organisation, people and technology) and produce a clear report with priorities and recommendations.
Change
We implement solutions step by step, with minimal disruption to your daily work and maximum adoption.
Grow
We guide your team towards further adoption and continuously optimise for maximum long-term results.
Introduction
We start with a no-obligation conversation to understand your situation, challenges and goals.
Explore
We explore your Microsoft 365 environment, processes and user wishes to identify opportunities and areas for improvement.
Analyse
We thoroughly analyse the findings across three axes (organisation, people and technology) and produce a clear report with priorities and recommendations.
Change
We implement solutions step by step, with minimal disruption to your daily work and maximum adoption.
Grow
We guide your team towards further adoption and continuously optimise for maximum long-term results.
Our focus
Three axes, one approach
In the analysis phase we use a three-axis approach in which organisation, people and technology are examined in parallel. This quickly creates an integral picture of bottlenecks and opportunities and lays a solid foundation for targeted next steps.
Organisation as a foundation
Change only succeeds when the organisational structure, processes and governance evolve with it. We map your organisation and translate technological opportunities into structural improvements.
- Process analysis and redesign
- Governance and policy frameworks
- Roles and responsibilities
- Business Continuity Planning
- KPI definition and measurement
People as the driver
Technology only works when people want to and are able to use it. We guide employees through every phase of change — from awareness to anchoring in daily behaviour.
- Change management (ADKAR)
- Tailored training and coaching
- Adoption and engagement programmes
- Communication strategy
- Superuser and ambassador networks
Technology as a lever
Microsoft 365 offers a powerful ecosystem. We ensure a well-considered implementation that fits your context — secure, scalable and future-proof.
- Microsoft 365 architecture and configuration
- Integration of the 5Cs
- Security and compliance
- Management and monitoring
- Roadmap and future expansions
Change management
Guiding change with ADKAR
For framing and guiding change within organisations we work with the ADKAR methodology from Prosci. This model describes the five building blocks that an individual needs to successfully make a change.
Awareness
Awareness of the need for change. Why are we changing? What is the urgency?
Communication & UrgencyDesire
The will to participate in and support the change at an individual level.
Motivation & InvolvementKnowledge
Knowledge of how to change — the new skills, processes and behaviours.
Training & EducationAbility
The ability to effectively apply the new skills and behaviours in practice.
Coaching & SupportReinforcement
Anchoring the change so that regression is prevented and new behaviour becomes permanent.
Anchoring & MeasurementProsci ADKAR
ADKAR is a registered model of Prosci Inc. 365 Angels applies this methodology as a framework for change management within Microsoft 365 implementations.