Knowledge & Insights
Stay up to date with the latest Microsoft 365 developments, client cases, events and in-depth whitepapers.
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News
The latest news from the world of Microsoft 365 and digital transformation
Cases
Discover how organisations achieved their digital transformation
Events
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In-depth knowledge documents about modern work and Microsoft 365
Microsoft Tech
Technical deep-dives into the Microsoft ecosystem
Latest
Recent News
Teams Phone Agent:
the missing link between Teams Telephony and a contact center.
13 September 2026
Clobba Flex update July 2026: Tollring acquisition and product improvements
Overview of the recent developments around Clobba Flex, Tollring acquisition, and major refresh sprints in July 2026.
9 September 2026
Success stories
Recent Cases
From Tendfor KCC to Microsoft Teams Telephony with Dynamics 365 Contact Center
OVAM wanted to modernize its KCC environment. The existing Tendfor solution no longer met the desire to assist citizens faster, more personally, and in a scalable manner. Additionally, OVAM sought closer integration with Dynamics 365 and a platform that intuitively supports employees and facilitates hybrid working.
Understanding telephony behavior and availability with Clobba
The municipality of Sittard-Geleen needed more control over telephony behavior and accessibility, particularly within the Customer Contact Center (KCC). Functional administrators lacked insight into the use of Microsoft Teams telephony and were unable to substantiate business queries effectively with data.
Deep Dives
Microsoft Technology
What and how? Call Flow Visualizer
What is Call Flow Visualizer? And how does it work?
Microsoft Copilot for Microsoft 365: What are the latest functionalities?
Explore the latest features of Microsoft Copilot for Microsoft 365 and discover how these updates can impact your organization's IT infrastructure.