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Discover how organisations achieved their digital transformation
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Latest
Recent News
Implementation of Microsoft Copilot: Practical Guide for the Workplace
This article provides operations managers with practical guidelines for implementing Microsoft Copilot within their organizations. It discusses integration into daily processes and the impact on efficiency and productivity.
8 May 2026
Adaptation Strategies for the Gen Z Economy
Discover how companies can align their practices with the expectations of Generation Z. This article provides practical advice for Operations Managers to remain relevant in a rapidly changing digital environment.
23 April 2026
Success stories
Recent Cases
From Tendfor KCC to Microsoft Teams Telephony with Dynamics 365 Contact Center
OVAM wanted to modernize its KCC environment. The existing Tendfor solution no longer met the desire to help citizens faster, more personally, and in a scalable manner. In addition, OVAM sought a closer integration with Dynamics 365 and a platform that intuitively supports employees and facilitates hybrid working.
Understanding telephony behavior and availability with Clobba
The municipality of Sittard-Geleen needed more control over telephony behavior and accessibility, particularly within the Customer Contact Center (KCC). Functional administrators lacked insight into the use of Microsoft Teams telephony and could not adequately support business inquiries with data.
Deep Dives
Microsoft Technology
Microsoft Copilot for Microsoft 365: What are the latest features?
Explore the latest features of Microsoft Copilot for Microsoft 365 and discover how these updates can impact your organization's IT infrastructure.
Attendant Agent in Teams Phone
Attendant Agent in Teams Phone: a new phase in intelligent accessibility