From Custom Projects to Scalable Solutions, with Human-Centric Accessibility as a Basis

In recent months, 365 Angels has taken an important step in the further development of its services. While we have been supporting organizations for years with Microsoft 365, Teams Telephony, and digital collaboration, we have now translated this expertise into three concrete, scalable solutions for SMEs. With the introduction of the new Connect propositions – Base, Flow, and Insight – we make professional telephony and accessibility accessible, predictable, and manageable for organizations of up to approximately 250 employees.

Why This Step?

In conversations with clients, we repeatedly encounter the same challenge: telephony and accessibility are often fragmented, complexly structured, and difficult to scale.

Additionally, we notice that organizations are looking for:

  • clear cost structures (no surprises later on)

  • flexibility to grow with them

  • integration with Microsoft Teams and existing processes

  • a better balance between work and private life for employees

  • With the Connect line, we provide a concrete solution for this.

From Technology to True Accessibility

At 365 Angels, we believe that accessibility is not just a technical setup, but an essential part of the customer experience and employee satisfaction. Therefore, we make clear choices:

📞 Accessibility via fixed (regional or 085) numbers – not via private mobile numbers

👥 Pay only for employees who actually need to call or be reachable

🔄 Fully integrated into Microsoft Teams

⚙️ Customizable as needed, without custom work hassles

This ensures calm, clarity, and professionalism throughout the organization.

Three Solutions, One Vision

The new propositions are built on three levels:

  • Connect Base – for organizations that want to be professionally accessible quickly

  • Connect Flow – for organizations that want to structure and automate their telephony

  • Connect Insight – for organizations focusing on customer contact, data, and optimization

All three are based on the same principles: simplicity, scalability, and manageability.


From Project-Driven to Product-Driven

With this development, 365 Angels takes a clear next step as an organization. We combine our consultancy experience with product thinking:

  • less dependent on individual projects

  • faster implementation

  • better predictable costs for clients

  • more focus on long-term collaboration

At the same time, we continue doing what we excel at: assisting organizations in making the right choices and setting up their digital workspace through our project-driven implementation methodology.

Building Further Together

In the coming period, we will further refine these propositions, in collaboration with clients and partners. Additionally, we are working on expansion towards CRM integrations, contact centers, and AI-driven insights.