From Custom Projects to Scalable Solutions, with Human-Oriented Accessibility as the Starting Point
In recent months, 365 Angels has taken an important step in further developing its services. While we have supported organizations for years with Microsoft 365, Teams Telephony, and digital collaboration, we have now translated this expertise into three concrete, scalable solutions for SMEs. With the introduction of the new Connect propositions – Base, Flow, and Insight – we make professional telephony and accessibility accessible, predictable, and manageable for organizations with up to 250 employees.
Why this step?
In conversations with customers, we repeatedly encounter the same challenge: telephony and accessibility are often fragmented, complex, and difficult to scale.
Additionally, we notice that organizations are looking for:
clear cost structures (no surprises later)
flexibility to grow along
integration with Microsoft Teams and existing processes
a better work-life balance for employees
With the Connect line, we provide a concrete response to these needs.
From Technology to Real Accessibility
At 365 Angels, we believe that accessibility is not just a technical setup but an essential part of customer experience and employee satisfaction. Therefore, we make clear choices:
📞 Accessibility via fixed (regional or 085) numbers – not via private mobile numbers
👥 Pay only for employees who actually call or need to be reachable
🔄 Fully integrated into Microsoft Teams
⚙️ Customizable where necessary, without the hassle of bespoke solutions
This ensures calmness, clarity, and professionalism throughout the organization.
Three Solutions, One Vision
The new propositions are built on three levels:
Connect Base – for organizations that want to become professionally reachable quickly
Connect Flow – for organizations that want to structure and automate their telephony
Connect Insight – for organizations focused on customer contact, data, and optimization
All three are based on the same principles: simplicity, scalability, and manageability.
From Project-Driven to Product-Driven
With this development, 365 Angels is taking a clear next step as an organization. We combine our consultancy experience with product thinking:
less dependent on individual projects
faster implementation
better predictable costs for clients
more focus on long-term collaboration
At the same time, we continue doing what we excel at: helping organizations make the right choices and setting up their digital workplace through our project-driven implementation methodology.
Building Together
In the coming period, we will further refine these propositions together with clients and partners. Additionally, we are working on expansion toward CRM integrations, contact centers, and AI-driven insights.
