Migrating from a traditional PBX to Microsoft Teams Telephony is often a relatively straightforward step from a technical perspective. The functionality can be enabled quickly, but the biggest obstacle lies elsewhere: getting employees on board with this change. Unfortunately, this aspect is often overlooked in many organizations.
Resistance
Employees are often informed too late or not at all about such significant changes. This almost automatically leads to resistance, uncertainty, and sometimes even frustration. It's a pity because if employees do not understand what the change means for them or why it is important, it takes much more time and energy to get them to embrace the new system afterward.
What's in it for me
The crucial question here is 'What’s in it for me?'. Employees need a clear understanding of how transitioning to Microsoft Teams Telephony makes their daily work easier. Consider benefits such as being easily reachable through one platform, having more flexible work through integration with other Microsoft 365 tools, and better collaboration with colleagues. By clearly and timely communicating these benefits, we can significantly accelerate the acceptance of the change.
Prosci
365 Angels understands this like no other. That’s why we work with Prosci certified consultants who specialize in change management and adoption processes. They advise and support both the organization and the employees throughout the entire migration. As a result, the adoption of Microsoft Teams Telephony proceeds much smoother, and the new technology is accepted and successfully implemented more quickly.
Choose a future-proof telephony solution and an engaged organization by actively involving and informing employees from the start. This way, your organization can maximize the benefits of Microsoft Teams Telephony.
