Migrating from a traditional telephony system to Microsoft Teams Telephony is often a relatively straightforward technical step. The functionality can be quickly enabled, but the biggest obstacle lies elsewhere: getting employees on board with this change. Unfortunately, this aspect is often underemphasized in many organizations.
Resistance
Employees are often informed about such significant changes too late or not at all. This almost automatically leads to resistance, uncertainty, and sometimes even frustration. This is unfortunate, because if employees do not know what the change means for them or why it is important, it takes much more time and energy to get them on board with the new system.
What's in it for me
The crucial question here is 'What’s in it for me?'. Employees need to clearly see how the transition to Microsoft Teams Telephony makes their daily work easier. Consider benefits such as being easily reachable via one platform, working more flexibly through integration with other Microsoft 365 tools, and better collaboration with colleagues. By communicating these advantages clearly and timely, we can significantly speed up the acceptance of the change.
Prosci
365 Angels understands this like no other. That is why we collaborate with Prosci-certified consultants who specialize in change management and adoption processes. They advise and support both the organization and the employees throughout the entire migration. This ensures that the adoption of Microsoft Teams Telephony proceeds much more smoothly, and the new technology is accepted and successfully implemented faster.
Choose a future-proof telephony solution and an engaged organization by actively involving and informing employees from the start. This way, your organization gets the most out of Microsoft Teams Telephony.
