Customer Contact in the Microsoft Ecosystem
A contact center no longer needs to be a silo, disconnected from the rest of your organization. Dynamics 365 Contact Center fully integrates with Microsoft Teams, Microsoft 365, and the Dynamics 365 suite—allowing agents to have all customer information readily available during every interaction.
Omnichannel: One Inbox for All Channels
Customers communicate via phone, email, chat, WhatsApp, and social media. Dynamics 365 Contact Center consolidates all these channels into a single agent interface. The context carries over from channel to channel—a customer starting via chat and continuing via phone is seamlessly assisted.
AI-Driven Automation
With Copilot for Service, agents receive real-time suggestions during conversations, automatic summaries after each contact, and intelligent knowledge base searches. Copilot-driven bots handle simple queries entirely independently, allowing agents to focus on more complex cases.
Contact Center as a Convenience Solution
365 Angels implements Dynamics 365 Contact Center as part of the Convenience domain. We also advise on alternatives such as Roger365, Luware, or AudioCodes Voca—tailored to your existing infrastructure and ambitions.
Geschreven door
Dirk Gullentops
Laden...Community Angel
Microsoft 365 specialist met focus op Power Platform en procesautomatisering voor Belgische ondernemingen.