Migrating from a traditional telephone exchange to Microsoft Teams Telephony is often a relatively simple step from a technical standpoint. The functionality can be quickly activated, but the biggest obstacle lies elsewhere: getting employees on board with this change. Unfortunately, this aspect is often overlooked in many organizations.
Resistance
During such significant changes, employees are often informed too late or not at all. This almost automatically leads to resistance, uncertainty, and sometimes even frustration. That's unfortunate, because if employees don't know what the change means for them or why it's important, it takes much more time and energy to get them engaged in the new system.
What's in for me
The crucial question here is 'What’s in it for me?'. Employees need a clear understanding of how the switch to Microsoft Teams Telephony makes their daily work easier. Think of benefits such as being easily reachable through one platform, more flexible working through integration with other Microsoft 365 tools, and better collaboration with colleagues. By clearly and timely communicating these benefits, we can significantly accelerate the acceptance of the change.
Prosci
365 Angels understands this like no other. That's why we collaborate with Prosci certified consultants who specialize in change management and adoption processes. They advise and support the organization and the employees throughout the entire migration. This ensures that the adoption of Microsoft Teams Telephony proceeds more smoothly and that the new technology is accepted and successfully implemented more quickly.
Choose a future-proof telephony solution and an engaged organization by actively involving and informing employees from the start. This way, your organization gets the most out of Microsoft Teams Telephony.
