On June 22, 2026, Clobba Flex released a range of updates designed to improve call queue management, reporting capabilities, and user experience within the platform.
Key enhancements include:
1. Global Enablers with Coordinated Data Retention: Data retention values for CDR and VR storage are now harmonized across all application areas with options ranging from 3 months up to 120 months, plus an unlimited option exclusive to VR.
2. Call Queues Improvements:
- Agent Status Widget: Users can now customize which columns to display, allowing better dashboard space management and a cleaner UX.
- CQ Menu: Quick access to Queue Management via the left-hand menu is available for users with permission, streamlining navigation.
- Queue Details Enhancements: The Unanswered Calls chart now shows precise stats for overflowed call legs, with drill-down options for "Overflowed to queue" and "Overflowed from queue" to analyze call leg details.
3. Advanced Reporting Features:
- Call Leg Details Report now supports inclusion of overflow to/from queue columns, providing insight into call leg flow.
- Caller UPN & Callee UPN columns added to call reports for enhanced caller and callee identification, including sorting and filtering.
- Rename & Hide Columns: Users can rename report columns and select which columns to export in PDF/Excel, enabling tailored presentations for management teams with only relevant information.
These enhancements empower Clobba Flex users to gain deeper insights into call center operations, optimize dashboard usability, and generate more precise, customized reports for executive teams. The platform continues to evolve in response to customer feedback, prioritizing usability and data accuracy.
