Teams Phone and Direct Routing: business calling via Microsoft Teams

One Platform for Communication

Microsoft Teams is already the central platform for chat, video, and meetings. With Teams Phone, you add business calling to the same platform. No separate PBX, no separate app — everything integrated into Teams.

Operator Connect: Fast and Simple

With Operator Connect, you link your existing telephony operator directly to Microsoft Teams. The configuration is done via the Teams Admin Center and is typically ready within a few hours. You retain your existing numbers and your operator manages the connection.

Direct Routing: Maximum Control

For organizations with specific requirements — own SIP infrastructure, existing PBX, or special numbering plans — Direct Routing is the solution. Through a Session Border Controller (SBC), you connect your own telephony infrastructure with Microsoft Teams. This provides maximum flexibility and control.

Teams Phone in the Communication Domain

At 365 Angels, we advise on the best approach for your situation: Operator Connect, Direct Routing, or a hybrid setup. We guide the entire process from design to go-live and aftercare.