Customer Contact in the Microsoft Ecosystem
A contact center no longer needs to be a silo, disconnected from the rest of your organization. Dynamics 365 Contact Center fully integrates with Microsoft Teams, Microsoft 365, and the Dynamics 365 suite — so that agents have all customer information at their fingertips during every conversation.
Omnichannel: One Inbox for All Channels
Customers communicate via phone, email, chat, WhatsApp, and social media. Dynamics 365 Contact Center consolidates all these channels into a single interface for the agent. The context is carried from channel to channel — a customer starting via chat and continuing via phone is seamlessly assisted.
AI-Driven Automation
With Copilot for Service, agents receive real-time suggestions during conversations, automatic summaries after each contact, and intelligent knowledge base searches. Copilot-driven bots handle simple queries entirely on their own, allowing agents to focus on more complex cases.
Contact Center as a Convenience Solution
365 Angels implements Dynamics 365 Contact Center as part of the Convenience domain. We also advise on alternatives like Roger365, Luware, or AudioCodes Voca — tailored to your existing infrastructure and ambitions.
