Customer Interaction in the Microsoft Ecosystem
A contact center no longer needs to be a silo, disconnected from the rest of your organization. Dynamics 365 Contact Center fully integrates with Microsoft Teams, Microsoft 365, and the Dynamics 365 suite — enabling agents to have all customer information readily available during each conversation.
Omnichannel: One Inbox for All Channels
Customers communicate via phone, email, chat, WhatsApp, and social media. Dynamics 365 Contact Center consolidates all these channels into one interface for the agent. Context is carried from channel to channel — a customer starting with chat and continuing via phone receives seamless assistance.
AI-Driven Automation
With Copilot for Service, agents receive real-time suggestions during conversations, automatic summaries after each contact, and intelligent knowledge base searches. Copilot-driven bots handle simple queries entirely on their own, allowing agents to focus on more complex cases.
Contact Center as a Convenience Solution
365 Angels implements Dynamics 365 Contact Center as part of the Convenience domain. We also advise on alternatives such as Roger365, Luware, or AudioCodes Voca — tailored to your existing infrastructure and ambitions.
