General Terms and Conditions

• 365 Angels: 365 Angels B.V., located at High Tech Campus 85 in Eindhoven, Chamber of Commerce number 92892892

• Client: the individual or legal entity entering into an agreement with 365 Angels.

• Services: all activities performed by 365 Angels for the Client, including consultancy, implementation, training, and management in the field of Microsoft 365.

• Agreement: any arrangement between 365 Angels and the Client, including attachments, amendments, and supplements.

These terms and conditions apply to all offers, quotations, agreements, and services of 365 Angels, unless otherwise agreed in writing.

Any purchase or other conditions of the Client do not apply, unless 365 Angels has expressly accepted them in writing.

All quotes and offers from 365 Angels are non-binding and valid for a period of 30 days unless stated otherwise. An agreement is only established after written confirmation by 365 Angels or when 365 Angels actually begins executing the assignment.

365 Angels will perform the services to the best of their knowledge and ability in accordance with the requirements of good craftsmanship. The service provision is an obligation of effort, unless a result obligation has been explicitly agreed upon.

The Client ensures that all data, facilities, and cooperation necessary for the execution are provided to 365 Angels in a timely manner.

All rates are exclusive of VAT and other government levies. Invoicing is done monthly in arrears, unless otherwise agreed. The payment term is 30 days after the invoice date.

In case of late payment, the Client is in default by operation of law, and 365 Angels is entitled to charge statutory commercial interest, as well as extrajudicial collection costs.

Both parties are obligated to maintain the confidentiality of all confidential information obtained from each other or from another source within the framework of the agreement. Information is considered confidential if communicated by the other party or if it arises from the nature of the information. This confidentiality obligation also applies after the termination of the agreement.

All intellectual property rights to documents, software, templates, methodologies, and other materials developed by 365 Angels are held by 365 Angels, unless otherwise agreed in writing.

The Client obtains a non-exclusive, non-transferable right of use for the duration of the agreement.

The liability of 365 Angels is limited to the amount paid out by the liability insurance in the relevant case, plus the amount of the deductible. If the insurance does not pay out, liability is limited to a maximum of the invoice amount of the respective assignment over the last 3 months.

365 Angels is never liable for indirect damage, including consequential damage, lost profits, missed savings, or damage due to business interruption.

In case of force majeure, 365 Angels is not obliged to fulfill any obligation. Force majeure includes: disruptions at Microsoft or other cloud providers, internet outages, power failures, epidemics, government measures, and other circumstances beyond the control of 365 Angels.

All agreements between 365 Angels and the Client are governed by Dutch law. Disputes will be submitted to the competent court in the district of Noord-Holland.